Terms of service

Last Updated: 19-02-2026

Welcome to Navya Ceramics (Legal Entity: ARTNSTONES).
By accessing or using our website (www.navyaceramics.com), you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree with these terms, please do not use our website.

1. Business Information

Navya Ceramics (ARTNSTONES)

305 7th Main Road Lakkasandra Extension Wilson Garden Bengaluru Karnataka 560030 India

📞 Phone / WhatsApp: +91 9171218015
📧 Email: hello@navyaceramics.com
🧾 GSTIN: 29BTRPB1912P1Z7

Business Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 2:00 PM

2. Website Usage

You agree to use this website for lawful purposes only.
You must not:

Engage in fraudulent activities
Violate applicable laws or regulations
Attempt to interfere with website functionality

We reserve the right to restrict access in case of misuse.

3. Product Information & Variations

We strive to ensure that product descriptions, images, pricing, and specifications are accurate and up to date.

However:

Minor variations in color, shade, texture, or finish may occur due to manufacturing processes.
Display settings on different devices may cause slight color differences.
Natural stone and tile products may contain inherent pattern and shade variations.

Such variations are considered normal and do not constitute manufacturing defects.

Customers are encouraged to verify product details before placing an order.

4. Pricing & Payments

All prices listed on the website are in INR (₹).
Prices include applicable taxes unless otherwise stated.
Full payment must be completed before order processing.
Orders are confirmed only after successful payment verification.

Payments are processed securely through authorized third-party payment gateways.
We do not store sensitive financial information.

5. Order Confirmation

After successful payment, customers will receive order confirmation via email or phone.

We reserve the right to cancel orders in cases of:

Pricing errors
Stock unavailability
Suspected fraudulent activity

In such cases, a full refund will be processed to the original payment method.

6. Shipping & Delivery

Shipping timelines, charges, and delivery terms are detailed in our Shipping Policy.

Delivery timelines are estimates and may vary based on:

Location
Logistics conditions
Product availability

Customers must inspect products at the time of delivery.

7. Returns, Refunds & Replacements

Our complete return, refund, and replacement terms are outlined in our Refund & Return Policy.

In summary:

Claims for damaged, defective, or incorrect products must be reported within the specified timeframe mentioned in the Refund Policy.
Clear photo/video evidence is required.
Products that are installed, used, cut, or altered are not eligible for return.
Approved refunds will be processed to the original payment method within a reasonable processing time.

All claims are subject to verification and inspection.

8. Order Cancellations

Orders may be cancelled before dispatch by contacting our support team.
Once dispatched, cancellation may not be possible.
Customers may contact support for assistance regarding dispatched orders.

9. Damaged or Defective Products

If products are damaged during transit:

Notify us immediately upon delivery.
Provide clear photos and/or videos of the product and packaging.
After verification, an appropriate resolution (replacement or refund) will be provided in accordance with our policy.

10. Batch Variation

Batch variation refers to natural differences in shade or tone between production batches.

This is common in tile manufacturing and does not qualify as a defect.

Customers are advised to order the complete required quantity at once to minimize variation.

11. Warranty

Tiles, Stone Cladding & Brick Cladding:
Claims must be reported before installation.

Washbasins:
No warranty unless explicitly stated.

Kitchen Sinks & Accessories:
Warranty, if applicable, is provided by the manufacturer. We assist in coordination where necessary.

12. Intellectual Property

All website content including text, images, graphics, logos, and designs is the property of ARTNSTONES / Navya ceramics and is protected under applicable intellectual property laws.

Unauthorized use is prohibited.

13. Third-Party Links

Our website may contain links to third-party websites for reference.
We are not responsible for the content, privacy practices, or policies of such external websites.

14. Privacy & Data Protection

Your use of this website is governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Limitation of Liability

To the maximum extent permitted by law, Navya ceramics shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms limits statutory rights available to consumers under applicable law.