Does Navyaceramicis ship Pan India?
Currently, we provide comprehensive delivery service for all our products within Bengaluru. Approximately 10–15% of our range—including imported wall and floor tiles, natural stone and brick cladding, and designer washbasins—can be shipped across India. Actual availability depends on factors such as item fragility and the reach of our logistics partners. We will keep you informed of any changes to our shipping capabilities.
To verify whether your selected product is eligible for delivery to your location, please use the PIN code lookup tool available on the product page.
Where exactly is the Navyaceramics showroom situated within Bengaluru?
"Our 4000 sq ft showroom in Wilson Garden, Bengaluru became operational in 2023, featuring our entire product lineup on exhibit alongside expert staff members dedicated to providing professional assistance."
"How safe is my personal information when shared with Navyaceramics?"
At Navyaceramics, payments are processed through trusted vendors like RazorPay and Payumoney, which incorporate state-of-the-art 128-bit encryption and Secure Socket Layer (SSL) to safeguard your data throughout the transaction. Our payment system is fully compliant with PCI DSS standards. To learn more about how we handle your information, please consult our Privacy Policy, Billing and Shipping Policy, and Terms and Conditions.
"Can Navyaceramics assist with installations, or do they provide referrals to qualified installers?"
We provide access to individual installers who customers can contact themselves to arrange pricing. However, Navyaceramics is not accountable for any disagreements or issues that might arise between the customer and the installers.
"Can I select and blend different tile colours and patterns together?"
Yes, mixing and matching tiles is entirely possible and often used to create unique designs for various spaces. It's crucial, though, to ensure the chosen tiles are appropriate for the surface to maintain structural integrity. Discuss material types, weight, and technical aspects with your contractor for the best outcome.
"Are floor tiles suitable for wall installation, and can wall tiles be used on floors?"
You may use floor tiles on walls safely, but applying wall tiles to floors could cause problems. Wall tiles, including strong matte finishes, are generally glazed differently than floor tiles and might not withstand the pressure, footfall, and durability demands of flooring.
"Is there a risk of tile colours fading when they are subjected to sunlight?" Option 2:
Due to the high-temperature firing process, tiles are highly resistant to fading, allowing installation in most locations except for some decorative tiles. We recommend avoiding the mixing of chemical cleaners and following a simple maintenance procedure outlined in our maintenance guide. Please check the product specifications for exterior usage and contact our expert consultants if you have any queries.
"In what manner are the tiles packed before shipment?"
We package tiles in durable cardboard boxes with extra corner protection to ensure safe delivery. Demonstration images of the packaging are available when you buy, and upon request, we can provide photos of your shipment before it is dispatched.
"Can I choose Cash On Delivery (COD) when making a purchase?"
For now, only prepaid orders are accepted, and COD is unavailable. We will keep you posted if we add COD as a payment choice in the future.
"I mistakenly provided the wrong shipping address when placing my order. How can I update it?"
Kindly reach out to our customer service without delay. They are ready to help you quickly.
"Are there any labour fees I need to pay for my order?"
If informed prior, unloading facilities are available at a small additional charge. For deliveries outside Bangalore, please notify us in advance to help us organize unloading support. Please contact us through WhatsApp, phone, or email to explore the available options.
"Is it possible to collect my order directly from your showroom?"
Clients can opt to collect their orders themselves or, if visiting our Bangalore showroom, select delivery to their construction location. For delivery, kindly notify us beforehand so we can make unloading arrangements. Please note this service carries a nominal extra charge.
"Is it possible to cancel my order?"
After placing an order, cancellations or changes are not permitted. Therefore, please coordinate closely with your contractors to confirm all details—such as measurements, technical requirements, preferred colours, materials, designs, and quantities—so that your purchase process proceeds as smoothly as possible.
"What is the procedure to apply for a refund?"
Due to the delicate manufacturing process and stringent quality control measures, we do not offer refunds under any circumstances. However, recognizing that human errors can occur, we have established a robust replacement policy to ensure damaged products are exchanged smoothly and efficiently for our customers.
"What steps should I follow to have a defective washbasin or sink replaced?" Option 4:
For these products, please unbox and examine them carefully when the delivery team is present. They will take immediate action to resolve any problems and make sure the replacement is delivered on schedule.
"What steps should I take if my shipment arrives damaged during transit?"
It’s normal to expect about 2-3% transit damage, which can generally be used for skirting and edge work. Should damage exceed this amount, kindly send us photos and videos of the affected items. You can report damage either through your profile or by formally contacting us via email, phone, or WhatsApp. We will respond promptly to resolve the issue efficiently.
Option 4:
Damage of around 2-3% during transit is anticipated, and those tiles can typically be repurposed for skirting and edging. If the damage surpasses this threshold, please notify us with visual evidence of the damage. Damage claims can be lodged through your profile or by reaching out via email, phone, or WhatsApp. Our team will address your concern swiftly with the most appropriate resolution.
Let me know if you want a more formal or casual tone!
"What should I do if the product delivered differs in colour or finish from my original order?"
Send us pictures of the delivered products along with your order identifiers through WhatsApp or email. After receiving your message, our team will promptly review the issue and offer the most suitable resolution.
