Damage & Transit Damage Policy

At Navya ceramics (Legal Entity: Artnstones ), we take every precaution to ensure your order arrives in perfect condition. Because ceramic and stone products are fragile, we have established this clear policy to protect your purchase. We strictly accept returns only for items that arrive damaged, defective, or incorrect.

1. Return Policy At A Glance (Google Merchant Center Summary)

  • Return Window: 7 days from the delivery date to return an eligible item (Note: You must report damages to us within 48 hours).

  • Return Method: By mail. (We will provide instructions upon claim approval).

  • Item Condition: New (unused, uninstalled, uncut, and in original packaging).

  • Restocking Fee: 0% (No restocking fee).

  • Return Shipping Cost: Free for defective, damaged, or incorrect items.

  • Buyer's Remorse: We do not accept returns for a change of mind or incorrect selection.

2. Inspection Upon Delivery We encourage all customers to inspect their order immediately upon receipt.

  • For Large Items (Sinks/Basins): Please check for visible damage before the delivery personnel leave.

  • For Tiles & Cladding: Please check for any significant transit damage before beginning installation.

3. Reporting Transit Damage & Defects If your products arrive damaged, defective, or if you receive the incorrect item, please notify us within 48 hours of delivery.

  • How to Report: Email hello@navyaceramics.com or WhatsApp +91 9171218015.

  • What to Include: Your order number and clear photos/videos of the damaged product and the outer packaging.

4. Resolution & Refunds Once your claim is submitted, our team will review the evidence within 2–3 business days.

  • Replacement: If damage is verified, we will arrange for a replacement of the affected items at no cost to you.

  • Refunds: If a replacement is not available or feasible, a refund will be issued for the damaged portion of the order back to your original payment method. Please allow 5–10 business days for the funds to reflect.

5. Eligibility & Pre-Installation Rule To ensure a smooth resolution, please note:

  • Pre-Installation Only: Claims for defects or transit damage cannot be accepted once the products have been cut, soaked, or installed.

  • Condition: Items must be in their original, unused state for a valid claim.

6. Batch & Shade Variation Natural variations in shade and tone are inherent to the ceramic manufacturing process and do not qualify as defects. To ensure the best color match, we recommend ordering your full project requirement in a single order so we can pull from the same production batch.

7. Manufacturer Warranties

  • Kitchen Sinks: These are covered under specific manufacturer warranties. Navya ceramics will assist you in coordinating with the manufacturer for any warranty-related claims.

  • Designer Basins: These are inspected for quality before dispatch; please inspect them thoroughly upon delivery.

8. Contact Information Navya ceramics (Artnstones) 

At Navyaceramics (Legal Entity: Artnstones), we take every precaution to ensure your order arrives in perfect condition. Because ceramic and stone products are fragile, we have established this clear policy to protect your purchase. We strictly accept returns only for items that arrive damaged, defective, or incorrect.

1. Return Policy At A Glance (Google Merchant Center Summary)

  • Return Window: 7 days from the delivery date to return an eligible item (Note: You must report damages to us within 48 hours).

  • Return Method: By mail. (We will provide instructions upon claim approval).

  • Item Condition: New (unused, uninstalled, uncut, and in original packaging).

  • Restocking Fee: 0% (No restocking fee).

  • Return Shipping Cost: Free for defective, damaged, or incorrect items.

  • Buyer's Remorse: We do not accept returns for a change of mind or incorrect selection.

2. Inspection Upon Delivery We encourage all customers to inspect their order immediately upon receipt.

  • For Large Items (Sinks/Basins): Please check for visible damage before the delivery personnel leave.

  • For Tiles & Cladding: Please check for any significant transit damage before beginning installation.

3. Reporting Transit Damage & Defects If your products arrive damaged, defective, or if you receive the incorrect item, please notify us within 48 hours of delivery.

  • How to Report: Email hello@navyaceramics.com or WhatsApp +91 9171218015.

  • What to Include: Your order number and clear photos/videos of the damaged product and the outer packaging.

4. Resolution & Refunds Once your claim is submitted, our team will review the evidence within 2–3 business days.

  • Replacement: If damage is verified, we will arrange for a replacement of the affected items at no cost to you.

  • Refunds: If a replacement is not available or feasible, a refund will be issued for the damaged portion of the order back to your original payment method. Please allow 5–10 business days for the funds to reflect.

5. Eligibility & Pre-Installation Rule To ensure a smooth resolution, please note:

  • Pre-Installation Only: Claims for defects or transit damage cannot be accepted once the products have been cut, soaked, or installed.

  • Condition: Items must be in their original, unused state for a valid claim.

6. Batch & Shade Variation Natural variations in shade and tone are inherent to the ceramic manufacturing process and do not qualify as defects. To ensure the best color match, we recommend ordering your full project requirement in a single order so we can pull from the same production batch.

7. Manufacturer Warranties

  • Kitchen Sinks: These are covered under specific manufacturer warranties. Navyaceramics will assist you in coordinating with the manufacturer for any warranty-related claims.

  • Designer Basins: These are inspected for quality before dispatch; please inspect them thoroughly upon delivery.

8. Contact Information Navyaceramics (Artnstones) 

At Navyaceramics (Legal Entity: Artnstones), we take every precaution to ensure your order arrives in perfect condition. Because ceramic and stone products are fragile, we have established this clear policy to protect your purchase. We strictly accept returns only for items that arrive damaged, defective, or incorrect.

1. Return Policy At A Glance (Google Merchant Center Summary)

  • Return Window: 7 days from the delivery date to return an eligible item (Note: You must report damages to us within 48 hours).

  • Return Method: By mail. (We will provide instructions upon claim approval).

  • Item Condition: New (unused, uninstalled, uncut, and in original packaging).

  • Restocking Fee: 0% (No restocking fee).

  • Return Shipping Cost: Free for defective, damaged, or incorrect items.

  • Buyer's Remorse: We do not accept returns for a change of mind or incorrect selection.

2. Inspection Upon Delivery We encourage all customers to inspect their order immediately upon receipt.

  • For Large Items (Sinks/Basins): Please check for visible damage before the delivery personnel leave.

  • For Tiles & Cladding: Please check for any significant transit damage before beginning installation.

3. Reporting Transit Damage & Defects If your products arrive damaged, defective, or if you receive the incorrect item, please notify us within 48 hours of delivery.

  • How to Report: Email hello@navyaceramics.com or WhatsApp +91 9171218015.

  • What to Include: Your order number and clear photos/videos of the damaged product and the outer packaging.

4. Resolution & Refunds Once your claim is submitted, our team will review the evidence within 2–3 business days.

  • Replacement: If damage is verified, we will arrange for a replacement of the affected items at no cost to you.

  • Refunds: If a replacement is not available or feasible, a refund will be issued for the damaged portion of the order back to your original payment method. Please allow 5–10 business days for the funds to reflect.

5. Eligibility & Pre-Installation Rule To ensure a smooth resolution, please note:

  • Pre-Installation Only: Claims for defects or transit damage cannot be accepted once the products have been cut, soaked, or installed.

  • Condition: Items must be in their original, unused state for a valid claim.

6. Batch & Shade Variation Natural variations in shade and tone are inherent to the ceramic manufacturing process and do not qualify as defects. To ensure the best color match, we recommend ordering your full project requirement in a single order so we can pull from the same production batch.

7. Manufacturer Warranties

  • Kitchen Sinks: These are covered under specific manufacturer warranties. Navyaceramics will assist you in coordinating with the manufacturer for any warranty-related claims.

  • Designer Basins: These are inspected for quality before dispatch; please inspect them thoroughly upon delivery.

8. Contact Information Navya ceramics (Artnstones) 305 7th Main Road Lakkasandra Extension Wilson Garden Bengaluru Karnataka 560030 India

📞 Phone / WhatsApp: +91 9171218015

📧 Email: hello@navyaceramics.com

🧾 GSTIN: 29BTRPB1912P1Z7

Business Hours: Monday – Saturday: 10:00 AM – 7:00 PM Sunday: 10:00 AM – 2:00 PM