Shipping Policy

Last updated: 01-01-2026

At Navyaceramics (Legal Entity: ARTNSTONES), we aim to deliver your products safely and on time. This Shipping Policy explains our delivery process, timelines, and important conditions related to shipping.

By placing an order on navyaceramics.com, you agree to the terms outlined below.

Order Processing & Payment Confirmation

All orders are processed only after successful payment confirmation.
Online payments are securely processed through trusted third-party gateways such as Razorpay and PayU Money.
For payments made via cheque or demand draft, order processing will begin only after funds are cleared.
We do not store sensitive financial information. Limited transaction data is used solely for order identification and customer support.

For more details, please refer to our Privacy Policy.

Delivery Locations

We currently deliver:

Within Bengaluru
Outside Bengaluru across India (subject to service availability)

Delivery Timelines

Delivery Within Bengaluru

Estimated delivery time: 2 to 7 business days
Timelines may vary based on:
- Product availability
- Delivery location
- Logistics and transport conditions

Pickup / Site Delivery:

Customers may opt for showroom pickup or delivery to a construction site
Site delivery must be informed in advance
Additional unloading or handling charges may apply

Delivery rescheduling requests must be made before dispatch.

Delivery Outside Bengaluru

Estimated delivery time: 7 to 14 business days
Orders may require additional packaging to prevent transit damage
Delivery timelines depend on:
- Distance
- Transport partner availability
- Local delivery conditions

For outstation deliveries, customers are encouraged to contact us in advance to confirm logistics arrangements.

Shipping Charges

Shipping charges (if applicable) are calculated based on:
- Delivery location
- Order size and weight
- Mode of transport
Any additional charges will be communicated before dispatch

Delivery & Unloading Responsibility

Standard delivery includes transportation to the delivery address only
Unloading assistance may not be included unless specifically agreed upon
Customers must ensure adequate arrangements at the delivery location

Order Cancellations

Orders may be cancelled only before dispatch by contacting our support team
Once an order has been dispatched, cancellation requests may not be accepted

Customers are advised to carefully verify:

Measurements
Technical specifications
Color, design, and material
Quantity requirements

before placing an order.

Delivery Delays & Refusal

Delivery timelines are estimates and may be affected by unforeseen circumstances such as weather, strikes, or transport delays
Refusal to accept delivery without valid reason may result in additional handling or storage charges