Shipping Policy

Last Updated: 19-02-2026

At Navyaceramics (Legal Entity: ARTNSTONES), we are committed to transparent and reliable delivery services. This Shipping Policy explains order processing, delivery timelines, shipping charges, and delivery responsibilities.

By placing an order at www.navyaceramics.com, you agree to the terms below.

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Online payments are securely processed through trusted third-party payment gateways.

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • We do not store sensitive financial information.

You will receive order confirmation and shipping updates via email or phone.

2. Delivery Coverage

We currently deliver:

  • Within Bengaluru

  • Across India, subject to logistics service availability

If your location falls outside standard service zones, delivery availability will be confirmed before dispatch.

3. Delivery Timelines

Within Bengaluru

Estimated delivery: 2–7 business days

Customers may choose:

  • Showroom pickup

  • Site delivery (must be informed during order placement)

Outside Bengaluru (Pan India)

Estimated delivery: 7–14 business days

Delivery timelines depend on:

  • Product availability

  • Distance to delivery location

  • Transport partner scheduling

All delivery timelines are estimates and may vary due to operational or external factors.

4. Shipping Charges (Google-Compliant Version)

Shipping charges are calculated based on:

  • Delivery location

  • Order weight and size

  • Vehicle type required

  • Logistics partner rates

For online orders, the exact shipping cost is displayed clearly during checkout before payment confirmation.

We do not apply hidden or post-payment shipping charges.

The total amount (product price + shipping, if applicable) is shown before order completion.

5. Logistics Partner

We use third-party transport providers for safe and timely delivery.

Shipping charges are calculated dynamically based on delivery distance and logistics requirements.

Customers are informed of the final shipping amount before dispatch.

6. Delivery & Unloading Responsibility

Standard delivery includes transportation to the provided address.

Unloading, floor lifting, or installation services are not included unless specifically agreed in advance.

Customers must ensure suitable arrangements at the delivery location.

7. Order Cancellation

Orders may be cancelled before dispatch.

Once dispatched, cancellation may not be possible.

Customers are advised to verify product specifications, measurements, design, and quantity before placing orders.

8. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions

  • Transport disruptions

  • Public holidays

  • Unforeseen logistics issues

We will inform customers in case of significant delays.

9. Damaged Shipments

If products are received in damaged condition:

  • Notify us within 48 hours of delivery

  • Share clear photos/videos of:

    • The product

    • Outer packaging

Claims will be processed according to our Refund & Return Policy.

10. Contact Information

Navyaceramics (ARTNSTONES)
#305, 7th Main Road
Lakkasandra Extension
Wilson Garden, Bengaluru – 560076
Karnataka, India

📧 support@navyaceramics.com
📞 +91 9171218015
GSTIN: 29BTRPB1912P1Z7

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM