Refund & Return Policy

Last updated: 01-01-2026

At Navyaceramics (Legal Entity: ARTNSTONES), customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be requested.

By placing an order on navyaceramics.com, you agree to the terms outlined below.

Eligibility for Returns, Replacements & Refunds

We accept return, replacement, or refund requests only in the following cases:

Products received in damaged condition
Products that are defective
Products that are incorrect or different from what was ordered

Requests must be reported within 48 hours of delivery.

Non-Eligible Items

The following items are not eligible for return or refund:

Products that have been installed, used, cut, or altered
Products damaged due to improper handling or storage
Products reported after the allowed claim period
Natural shade, color, or batch variations, which are normal in tiles and ceramic products

Damage Claims Procedure

If your order arrives damaged:

Inform us within 48 hours of delivery
Share clear photos and/or videos of:
- The damaged product
- Outer packaging
Email or WhatsApp the details to:
- 📧 support@navyaceramics.com
- 📞 +91 9171218015

After verification, we will offer an appropriate resolution.

Refunds

Approved refunds will be processed to the original payment method
Refunds are initiated after inspection and approval
Processing time: 5–10 business days after approval
Shipping charges (if any) are non-refundable, unless the issue is caused by us

Replacements

Replacement products will be dispatched once damage or defect is verified
Replacement timelines depend on product availability and logistics
If replacement is not possible, a refund may be issued

Return Shipping

In case of approved returns due to damage or error from our side, return instructions will be provided
Customers must follow the return process exactly as instructed
Unauthorized returns may not be accepted

Order Cancellations

Orders may be cancelled before dispatch by contacting our support team
Orders cannot be cancelled once dispatched

Batch & Shade Variation Disclaimer

Tiles and ceramic products may show minor variations in shade or texture between batches. These variations are inherent to the manufacturing process and do not qualify as defects.